Travel Update

Your Globus vacation can be moved without incurring any cancellation fees for upcoming travel

March 23, 2020

In response to elevated travel restrictions and government advisements, we have made the thoughtful decision to suspend operations through June 30, 2020. Given these circumstances, Globus has introduced an unprecedented program designed to give our travelers options and peace-of-mind when considering their travel plans—the Peace of Mind Travel Plan.

Through this plan, Globus is now allowing all currently booked travelers between March 14 and June 30, 2020 to move travel dates easily and without incurring cancellation fees, land or airline penalties*.

You are free to move your booking to any Globus family of brands (Globus, Cosmos, Monograms or Avalon Waterways) vacation for any destination. If you are not ready to choose your new vacation, the full value paid to us will be provided via a Letter of Credit, redeemable for any future 2020, 2021 or 2022 departure, and is transferrable.

To make the transition easier, this Plan includes an additional bonus credit. This bonus credit of up to $200 per person will be in addition to your Letter of Credit, redeemable for any future travel through 2022:

  • Bonus credit of $200 for Avalon Waterways
  • Bonus credit of $100 for Globus
  • Bonus credit of $50 for Cosmos, Escapes by Globus & Monograms

If you decline this Peace of Mind Travel Plan option, contact us for regular cancellation procedures**.

*Peace of Mind offer valid for travel through June 30, 2020 until further notice. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.

**Cancellation refund for all non-Oberammergau products follows our regular trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Must be advised by March 31, 2020.

For those with 2020 Oberammergau Bookings

Given the current travel advisements and cautions, the Oberammergau Passion Play performances have been postponed from 2020 to 2022. Globus has enacted a policy to enable all of our guests with 2020 Oberammergau bookings to be the first to reserve their spots for 2022 at your current price when the performances resume.

The following options are now available for these guests:

  • Reserve your spot for a 2022 Oberammergau tour or cruise date*** at your 2020 land/cruise package price. Note that new 2022 dates will become available in May, and at that time, we will re-protect your current booking on a similar date in 2022.
  • Enact the Peace of Mind Travel Plan, providing you with a Letter of Credit for monies paid on your current Oberammergau booking, redeemable on any Globus family of brands vacation, destination or departure.
  • You can cancel your Oberammergau booking by declining the rebooking or Peace of Mind Plan and receive a full refund of monies paid to us.

We understand the value in giving our guests and travel advisors flexibility in light of the ever-changing travel landscape, and look forward to hosting you on your trip when the time is right for you.

For details, contact us at 833.479.9480 and we’ll be happy to help with your updated arrangements.

***For tours with Oberammergau, options include holding your current 2020 booking in order to reserve your place for 2022 dates when they become available in May. The new available dates for 2022 will be communicated once they become available.

The Peace of Mind Travel Plan allows for all monies paid to the Globus family of brands for any 2020 Oberammergau tour date to be applied any other Globus family of brands product, destination or date through December 31, 2022 without penalty in the form of a Letter of Credit. If moved to a new 2022 Oberammergau date, the original land/ tour price is guaranteed for the new booking, airfare changes may apply. For movement of the Credit to any other Globus family of brands product, applicable price of new tour/cruise/package applies. For cancellations of 2020 Oberammergau tours/cruises, full refunds of monies paid to the Globus family of brands will apply.

Travel Update (as of March 23, 2020)

In response to the Coronavirus (Covid-19) outbreak, the elevated travel restrictions, government advisements, and most importantly, to ensure the safety of each one of our guests, Globus is voluntarily and temporarily pausing global operations for travel through June 30, 2020.

Our guest services team is in contact with guests affected by this suspension in order to adjust their plans for future travel.

FOR UPCOMING TRAVEL (2020 Departures through June 30)

With the temporary suspension of operations, Globus is offering options to move travel dates or cancel bookings for travel through June 30, 2020 as follows:

  • Affected guests can move their vacation to any other itinerary, destination, brand (Globus, Cosmos, Monograms or Avalon Waterways) or date in 2020, 2021 or 2022 without penalty and with an additional re-booking credit through our Peace of Mind Travel Plan*. To expedite the process and ensure guests have adequate time to adjust travel plans without worry, we have automatically assigned this booking protection in the form of a Letter of Credit to all guests with upcoming departures.
  • Guests can opt out of the Peace of Mind Plan via our regular cancelled vacation process**.

For travel beyond June 30, 2020, we are continuing our policy waiving cancellation penalties**** until 30 days prior to departure.

We understand this is a time of hesitation and concern in the world of travel, but are committed to ensuring our guests and their travel advisors manage through this period with the right options, adequate time, and high levels of attention and consideration. As we do our best to help each and every one of our guests, both with current and pending travel plans, we greatly appreciate your confidence and loyalty.

Of course we continue to monitor this situation closely and carefully to determine if additional modifications and updates are needed, always with safety and guest well-being in mind.

For questions, updates or booking inquiries, contact 833.479.9480 in the U.S. Please note that we are experiencing high call volumes, but will do our best to respond in a timely manner.

*Peace of Mind offer valid for travel through June 30, 2020 until further notice. Refund in the form of a Letter of Credit, redeemable for travel departing by December 31, 2022. The new booking bonus will be in addition to the Letter of Credit amount. Letters of Credit not redeemable for cash. Changes in airfare may apply, and the new booking is subject to any increase in vacation price for 2021 and 2022 travel. Offer may be withdrawn at any time and other restrictions may apply.

**Cancellation refund follows our regular trip cancellation procedure, including refund of monies paid to the Globus family of brands equal to the amount paid on your original booking. Must be advised by March 31, 2020.

***Deposits remain non-refundable and applicable final payment dates still apply. Applicable price of the new tour/cruise/package applies. Air penalties and changes in airfare may apply. May be withdrawn any time.

****Cancellation penalties refer to applicable cancellation fees within final payment, returned in the form of a Letter of Credit. Deposits remain non-refundable. Cancellation fee waiver applies to all Globus family of brands vacations with the exceptions of anything that includes specific payment conditions, such as non-Avalon Waterways operated cruises, rail package inclusions and certain destinations. Air penalties and changes in airfare may apply. May be withdrawn any time.

Exception List