Travel Terms & Conditions

Making a Reservation

To make your reservation, see your Travel Agent, or for more information, visit the website at Monograms.com or call Monograms reservations at 1.866.270.9844.

Terms & Conditions

Reserving or participating in any travel services offered by Group Voyagers, Inc. (authorized to do business as Globus, Cosmos, Monograms, and Avalon Waterways) (hereinafter "The Company", “we”, “us”) constitutes a contractual agreement between the participant (“you") and The Company and is an acknowledgement that you have read, understand, and agree to be bound by these Terms & Conditions ("Terms"). You must be at least 18 years of age to make a reservation.

In all cases, the person making the reservation is guaranteeing that all participants have consented to, accepted, and agreed to be bound by these Terms & Conditions.
The Company reserves the right to update or amend these Terms at any time prior to making a booking. An up-to-date copy of these Terms is accessible on The Company website {insert main brand web site}.  The Terms as listed online when completing a reservation are those that control.

Any payment made to The Company shall be deemed to constitute full acceptance of these Terms.

Group Reservations

Additional Terms & Conditions apply to Group reservations.  The Company provides these Group Reservation Terms & Conditions at the time the Group reservation is made or upon request.  The Group Reservation Terms are located on the Travel Agent Portal.

Deposit, Payments, Confirmation & Invoice

 

Pricing & Price Guarantee

Prices shown are per person, based on two people sharing a room. Prices do not include airfare, except where noted on specific itineraries, and are subject to change without notice.

Once The Company processes any payment for services, the price is guaranteed not to increase unless you amend your reservation, except in instances of energy cost increases and/or government tax increases.  The Company reserves the right to pass along energy cost increases and / or government tax increases regardless of prior payments being processed.

Pricing is subject to change at any time.

Deposit to Hold Space

At the time of reservation, a non-refundable, non-transferable, per person, per trip deposit is required.  The deposit amount is dependent upon the trip and services booked. See the chart below.

Full Payment

Full payment is required by the final payment date.  If you do not pay the full invoice by the final payment date, your reservation and all services on the reservation, will be cancelled, and your deposit, airfare and travel protection premiums will be forfeited. 
Travel Protection payments are always non-refundable.
Reservations made within the final payment date, as listed below, require full payment at the time of reservation, which will include any late reservation fees.

Ways to Pay

The Company accepts payment via checks, money orders, Visa, MasterCard, Discover/Novus, and American Express.

Confirmation

Your reservation is confirmed when your initial deposit payment is processed.  Your invoice, when documented as payment received, is confirmation of services on the reservation.

Accuracy of Invoice Details

You are responsible for providing and verifying full, complete and accurate information for all participants and services at the time of reservation.  Under no circumstances is The Company liable for any errors or omissions in the information provided to complete the reservation.  If you do not notify The Company of any error within 5 days of making the reservation, you are solely responsible for all penalties assessed due to incomplete, erroneous or inaccurate details.

Billing Errors

In the case of billing errors, The Company reserves the right to re-invoice you with correct pricing.

Deposit Amounts, Final Payment Dates, & Cancellation Fees Schedules

Amounts listed below are per participant. Final payment date is determined on days prior to the commencement of services.  We calculate cancellation fees based on the days prior to the commencement of services in which notification is received.  Cancellation fees include all services on the reservation, except Travel Protection, which is always non-refundable.

Product

Deposit Amount ($)

Final Payment Date

Cancellation Fees

Cruises on the Delfin III

500

90

90 – 60: 35%
59-30: 50%
29-1: 80%
<1: 100%

 

 

 

 

Botswana

1000

90

90 – 60: 35%
59-30: 50%
29-1: 80%
<1: 100%

 

Antarctica

1500

90

90-61: 35%
60-15: 75%
<15: 100%

 

Indian Pacific or Ghan Train

250

120

120-91: 10%
90-61: 20%
60-46: 30%
45-1: 50%
<1: 100%

 

Norwegian Cruise Line

250

110

110-75: 20%
74-30: 50%
29-8: 75%
<8: 100%

 

Galapagos Cruises

250

90

90 – 60: 35%
59-30: 50%
29-1: 80%
<1: 100%

 

Holland America Cruise Line

250

75

75-27: 20%
56-29: 50%
28-16: 75%
<16: 100%

 

North America Trains

250

65

65-47: 50%
<47: 100%

 

Greece, Israel Jordan, Iceland

250

60

60-31: 50%
30-2: 90%
<2: 100%

 

Mamanuca Island Fiji

250

60

60-22: 25%
21-15: 50%
14-7: 75%
<7: 100%

 

The Camino, A Walking Tour

250

90

90 – 60: 35%
59-30: 50%
29-1: 80%
<1: 100%

 

Russia Cruises

250

90

90 – 60: 35%
59-30: 50%
29-1: 80%
<1: 100%

 

Avalon Waterways^

250

90

90 – 60: 35%
59-30: 50%
29-1: 80%
<1: 100%

 

South America^, South Pacific^, Africa^, Escapes by Globus, Cosmos Lite

250

60

60-22: 20%
21-8: 30%
7-1: 50%
<1: 100%

 

Globus and Cosmos Escorted Tours^

250

45

45-22: 20%45-22: 20%
21-8: 30%
7-1: 50%
<1: 100%

 

Monograms Independent Trips^

250

45

45-22: 20%
21-8: 30%
7-1: 50%
<1: 100%

 

^ unless specified differently above. 

Revisions Fees

Outside Final Payment Deadline

All revisions to a reservation will incur a minimum $30 per participant fee plus any airline change fees (minimum $300 per participant up to full airfare amount).  These fees are non-refundable.

Inside Final Payment Deadline

Any change to a participant’s name, trip date, or itinerary after final payment date is treated as a full cancellation and new reservation.  All fees apply in these instances.  All other revisions apply the same revision fee as above.

Not Included in Pricing

Unless specifically noted in your trip itinerary, the following is not included in your reservation.
• airfare to and from the start of your trip;
• intra-trip air, unless specified in the itinerary;
• airline baggage fees, including checked and/or excess baggage fees;
• Federal inspection fees for U.S. Immigrations & Customs; International Air Transportation tax;
• agricultural tax;
• other per-person taxes imposed by government entities;
• airport taxes and fees, including the September 11th Security fee up to $11.20 per person, participant facility charges up to $18 per person, Federal domestic flight segment fees up to $4.10 per segment, and U.S. and international arrival and departure and other government-imposed fees added by the airline and applicable at time of reservation; ^
• port taxes;
• passports; visas; vaccinations;
• gratuities to your Tour Director, Cruise Director, Local Host, driver, Local Guides, and/or ship’s crew; gratuities on ferries, trains, and cruise ships;
• laundry;  telephone; minibar;
• entry / exit fees at airports;
• alcohol, beverages, and food outside of the contracted menu as presented at a hotel or restaurant or on board your vessel (these extra items will be billed to you before leaving the hotel, ship, or restaurant);
• airport transfers on non-qualifying flights;
• optional excursions;
• porterage at airports and train stations;
• Travel Protection;
^ These fees are included in the price of airfare purchased through The Company

Airfare & Flights

  Airfare is available through The Company only for travel originating from the United States.

Airfare Contract

All airlines are independent from The Company; The Company does not own, manage or operate any air carrier or aircraft. 

Your airline ticket is a contract between you and the air carrier only, even if you purchase through The Company. By purchasing your air services through The Company, you waive all liability for The Company for such air services.

Airfare Options

Flex-Air, Instant Purchase Air and Intra-Trip Air:

Flex-Air allows flexibility if you want to make changes to your trip schedule with lower revision fees.
Instant Purchase Air may offer additional airline options, but has more restrictions, may be non-refundable and/or have higher revision fees.
Intra-trip Air may be Flex-Air or Instant Purchase Air depending on the product.  This will be explained at the time the reservation is made.
Trips may only offer one air option and are dependent upon product and destination.

Air-Inclusive Deposit Amounts, Final Payment Dates, & Cancellation Fee Schedules

Additional per person, non-refundable, non-transferable deposits and payments are required for your international flights and/or for intra-trip air. These are in addition to the deposits and payments above. Air-inclusive trip pricing is guaranteed upon receipt of deposit or payment in full for the entire reservation as specified in the chart below.

Product

Deposit Amount ($)

Final Payment Date

Cancellation Fees

Instant Purchase Air

Full payment at time of reservation + processing fee*

At time of reservation

100% including processing fee* applicable 24 hours after reservation.

Flex Air

$300 up to the full ticket amount

Per product schedule above

$300 up to the full ticket amount

Intra-Trip Air

250

Per product schedule above

Per product schedule above

* Processing fees: $30 North & Central America; $50 Europe/Middles East; $80 for all other destinations.  These fees are always non-refundable.

Airfare Penalties

After your airfare is booked, any revisions you make will incur fees.  This includes correcting errors in your information or services (names, dates, schedules, class of service, airlines, other).  At time of request, fee and penalties are applied and payable immediately.  The Company is not liable for necessary amendments due to errors.  See “Accuracy of Invoice Details” above for your responsibilities and liability.

Air Routings

Air routings are subject to availability.  Routings are not guaranteed and are subject to change at any time.

Transportation Security Administration (TSA) information

At the time of air reservation through The Company, you are required to provide all Transportation Security Administration (TSA) information.  This information includes full name, date of birth, gender and redress number (if available) for all participants. We submit information to the U.S. Department of Homeland Security.  Reservations without this information are not processed and space will not be secured.

Airfare Schedule Changes

The Company is not responsible or liable for any airline cancellations, schedule changes or delays.  Prior to check-in, The Company may be able to assist if you are rescheduled, delayed or cancelled.  After you check-in, The Company can no longer assist and you must work with the airline directly to arrive at your destination.  The Company is not liable for expenses you incur if you miss your flight or flight connection.

Any amendments you make voluntarily to your air or air schedule may incur penalties, fees or additional charges up to the full ticket price.  These are your responsibility to pay.

Making Your Own Flight Arrangements

If you make your own flight arrangements, The Company is not responsible for any loss resulting from cancellation or changes in international gateways, itineraries, or travel dates. It is best to avoid airline tickets with high change fees.

Participation Eligibility & Reductions

The minimum age to participate in any travel service is 8 years of age unless otherwise specified in the chart below.  An adult must accompany participants under 18 years of age (“minors”) on all services, including the sharing of accommodations.  You are responsible for the behavior, security and supervision of all minors on your reservation.

 

 

 

Restrictions & Minimum Age

Victoria Falls Safari Club

10

Botswana Lodges & Camps

12

Sanctuary Swala

6

Iberostar Grand Amazon

10

Las Vegas

At least one participant must be 25 or older

Holland America or Norwegian Cruises

At least one participant must be 25 or older

Monograms Trip

None unless specified above

 

Reductions

Price reductions may be available to minors (see chart below).  Reductions only apply when sharing accommodations with two adults using existing beds.  Additional beds, if available, are at the discretion of the hotel with costs billed directly to you at checkout.   You are solely responsible for these costs. Reductions are off the base land price only and do not include airfare.  Final reductions are quoted with your reservation.

Reduction Amounts & Exceptions

Monograms: Asia, South Pacific, Africa, South America

Under 2: Free of Charge
2-17: 10%
No reduction on Galapagos cruises or Galapagos hotel stays

Monograms: Europe

Under 2: Free of charge
2-11: 25%
12-17: 10%

Avalon Waterways

No reductions

Escorted Globus& Cosmos

8-17: 10%
No reductions on Escapes by Globus

Cancellations & Refunds

Participant Cancellations

You may cancel your reservation by notifying The Company.  Calculation of cancellation amounts includes all services and fees on the invoice based on the number of days prior to departure by which we receive the notification.  See the chart above.

Cancellations by The Company

The Company reserves the right to cancel or reschedule any trip departure for any reason, including insufficient demand, strikes, lockouts, riots, stoppage of labor or force majeure.
In the event of a cancellation by the Company prior to departure by the Company, The Company will try, at your discretion, to rebook the same trip with a different departure date, or a similar trip, but there is no guarantee of availability.  The Company will refund the difference in price if the alternate is lower.  You are responsible for additional cost if the alternate is higher.  If this rebooking option is not acceptable to you, The Company’s only responsibility is to refund the amount received for the reservation.

The Company is not liable or responsible for any arrangements made independent of The Company.  The Company assumes no responsibility for costs or fees you incur for independent arrangements not booked through The Company, inclusive of, but not limited to, airline, hotel, excursion and travel protection related charges.

Refunds

 Any request for refunds is subject to these Terms & Conditions.

Unused services

No refunds will be issued for unused services (late arrivals, temporary absences from your trip or early departures), for unused transportation where group activity tickets are involved, or for voluntary modifications made by you.

Private Touring

Changes made en route at your discretion to tour features, timings, or tour services (e.g. meals, included sightseeing, etc...) are not refundable nor exchangeable for other services.

 

Airport Transfers

Airport transfers are complimentary with air booked through The Company on qualifying flights and dates. Not all flights or dates qualify. No cash equivalent or trip price reduction is given if you do not use, or desire, the included transfers.

Subject-to-Change Itineraries

Departures in 2021 advertised as ‘subject to itinerary modifications’ will have full details available in the release of the 2021 brochure.

The Company will notify you via email when the final itinerary is available, typically with the launch of the 2021 brochure.  If your itinerary was previously advertised as ‘subject to change or subject to itinerary modification’, you have the right to cancel your reservation without penalty within 7 days of this notification. You will receive a full refund if written or verbal notification is received by The Company within 7 days.  After the 7 day period, full cancellation penalties, as specified in the cancellation fee schedule section above, apply.

Special Needs & Participation Requirements

Any special requirements or disabilities must be disclosed to The Company at time of reservation, or if such requirements arise after the reservation, as soon as such requirements are or reasonably should be known by the participant.  .  If The Company has not received disclosure of requirements or disabilities that require reasonable accommodations for accessibility, and/or if your participation poses a threat to the safety or health to self or others, The Company may be unable to accommodate you for part or all of the Tour, Cruise or any services provided in connection with the Tour.

Americans with Disability Act

The Americans with Disability Act is only applicable in the United States.  Facilities and service for disabled individuals are limited outside its jurisdiction.  Outside the United States, countries often do not have similar disability laws or regulations and The Company is not liable for denial of services by air carriers, hotels, restaurants or other independent suppliers.

Suitability & Accessibility

Certain activities or venues may be limited or inaccessible to you if your mobility is limited in any manner. Many excursions and sightseeing involve extended periods of walking and standing often on uneven pavement or surfaces, and may include staircases, paths, walkways or locations that are narrow or inaccessible or of limited accessibility by wheelchair.
You are responsible for assessing if the itinerary is suitable for all participants on the reservation.  We recommend you contact The Company prior to booking to determine what reasonable assistance might be available.

The Company will make reasonable efforts to accommodate special needs but cannot guarantee that it can accommodate in all cases.

No refunds are provided for missed services or activities due to your inability to fully participate with the group if conditions requiring assistance are not known to The Company at the time of reservation or when reasonably known by the participant.

Personal Services

The Company does not provide personal services or individual assistants to trip participants.  Our staff are not required or trained to assist with personal tasks.  This includes eating, dressing, toileting, lifting or pushing a wheelchair, walking, getting on or off transportation, or other personal needs.  If you need assistance, we strongly recommend you have a physically-able companion accompany you.

Wheelchairs

You must notify The Company at the time of reservation if you are traveling with a wheelchair, or if the need for a wheelchair arises after the reservation then as soon as that need is known.
Outside of the United States, you must be able to walk up/down steps (for motorcoaches) and on ramps without a wheelchair or walker for cruises.  Outside the United States, motorcoach entrances and gangways/ramps may not be wide enough or equipped to accommodate these items.

The Company may allow collapsible wheelchairs that fit within the restrictions (1030mm/40.55” length x 555mm/21.85” width) when travel with a wheelchair is disclosed to The Company.
You are responsible for storage (e.g. in your room) and maintenance of any permissible wheelchair.

Motorized Scooters

Motorized scooters are not permitted and cannot be accommodated on services provide by The Company.  If you arrive with a motorized scooter, you will be responsible for its alternate transportation arrangements to your end destination at your expense.

For trips within the United States, we will attempt to reasonably accommodate motorized scooters.  We require notice at time of reservation to arrange services in accordance with the ADA, or if the need for such services arises after reservation, as soon as the need is known.

 

Authority to Remove or Refuse Participants

 In the sole discretion of The Company or the Ship’s Operator or Captain, The Company may refuse transport to you or may require you to disembark if it is reasonably believed that you

• are dangerous to others or to yourself;
• have engaged in, are engaged in, or are threatening to engage in behavior that may adversely affect the safety, security, comfort, enjoyment, or well-being of other participants, suppliers, The Company representatives, or crew members, including, but not limited to, behavior that is disruptive, verbally abusive, physically abusive, obnoxious, harassing, discriminatory, or obscene;
• have failed or refused or are failing or refusing to following The Company’s rules and procedures or the instructions of The Company, its representatives, or the crew members.

In the event you are removed, you may be left at any city, port or place the ship calls without any liability to The Company or its representatives. The Company shall not be required to refund any portion of the fare paid by you if you are removed under the Terms of this section. 

The Company will not be responsible for expenses for lodging, medical care, meals, transportation, or any other expenses incurred by you. We shall be entitled to recover from you any costs or expenses incurred by The Company, its representatives, or the crewmembers in your removal or the exercise or enforcement of this clause.

Information Required for Reservation & Travel

As a condition of reservation, you must provide information requested by The Company along with your initial payment.  The Company reserves the right to cancel your reservation and all services, and retain all related cancellation fees, if your information is incomplete or inaccurate.  Your personal data secured for your reservation is used to process your services with our suppliers. It may be necessary to transfer these details to other countries or authorities whose data protection and privacy laws are less stringent than those of the United States of America. This may include requirements to pass details to Suppliers as well as certain governments or government-appointed bodies, or agencies in the interest of security or because we are obliged to by law. By making a booking with The Company, you agree to The Company storing, using, and passing on this data to other third parties for reasons as stated above and hold The Company not liable for the usage and protection of that data.  See The Company Privacy Policy for more information on usage of your data.  https://www.globusandcosmos.com/privacy.html

Information Required:

·         Full name as per government issued ID in which you will travel
·         Address
·         Date of birth
·         Full passport details
·         Email address
·         Occupation
·         Credit/Debit card information
·         Disabilities
·         Medical conditions
·         Dietary restrictions you make known to The Company
·         Emergency contact (non-participant)
·         On tour contact information (mobile phone or email address)
If any additional information is required, it will be requested from you with your reservation.

On Trip Experience

Baggage: Size, Weight , Quantity & Restrictions

Allowance

Hotel porterage (where available) for one bag per participant is included in the price.  Additional bags, if space is available, are charged extra and payable to the Tour or Cruise Director.  If no space is available, you are responsible for arrangements for your extra bag(s) from location to location at your expense.

Porterage is not included at train stations or airports or on Cosmos Lite.

 

Restrictions

For Travel with The Company

Dimensions: 30” x 21” x 11” / 76cm x 53cm x 28cm maximum
Weight:  50lbs / 22kg maximum

Motorcoach Carry-on

Carry-on bags must be small enough to store in overhead bins or under the seat in front of you.
Dimensions: 12"x11"x 6" / 30cm x 28 cm x 15 cm maximum.
For safety reasons, wheeled carry-on bags are not permitted.

For Asia Trips with Intra-Trip Air

Weight: 44lbs / 20kg maximum. 
Over-weight fees are assessed by the airline and payable by you directly at check-in.

Independent Airlines

All airlines have their own baggage policies and restrictions.  These can be found on the carrier’s website or at www.iflybags.com. Baggage fees are not included in airfare price and The Company is not liable for any additional fees.  You are required to pay all fees directly to the airline at check-in.

Damage & Liability

The Company has no responsibility for loss or damage to any baggage or personal belongings throughout the trip.  We recommend you purchase baggage insurance.

English

All Tour / Cruise Directors, Local Hosts®, Local Guides, and ships’ crews speak English, and all trip commentary and instruction are conducted in English only. For safety, maximum enjoyment and understanding, you should be able to read, understand, and speak English.

Itinerary Timings

Itinerary timings are not guaranteed and are subject to change.  No refunds are provided for changes to itinerary timing.

Photographs & Pictures

Photographs or pictures appearing in the brochure or on the website should be used solely as an indication of facilities and attractions. Actual facilities and attractions may vary according to itinerary. Maps shown are current at the time of publication and may not reflect the actual routing should the itinerary change.

Gratuities

Excluding Cosmos Lite, gratuities are included for services during the land stay of your trip. This includes wait staff at included meals, and porterage at hotels for one suitcase per person. No gratuities are included on Cosmos Lite.

Gratuities for your Tour / Cruise Director, Local Hosts®, Local Guides, driver, and ship’s crew are not included in the trip price (unless otherwise noted in pricing details) and are discretionary.

Mileage or Reward Accrual

Airlines determine mileage accrual, not The Company.  You must work with airlines directly for any accrual.  The Company is not liable and does not assist with this process.  The Company will retain all cancellation penalties for any cancellation due to mileage accrual.

Hotel rewards/points cannot be earned or redeemed with hotels used by The Company.

Holidays, Special Events &, Venue Closures

At times, venues are limited or not available due to local holidays, events or various seasons.  The Company will indicate known closures in the itinerary or advisements, but not all closures are known in advance. The Company is not liable for venue availability.  The Company will offer alternatives when possible.

Elevators

Some ships have elevators, but many small ships do not.  If you require ship elevators, inquire before making a reservation.

Dietary Requests

Outside the United Sates, special dietary or meal requests cannot be processed and are subject to availability at the hotel or venue. There is no guarantee of availability and The Company has no liability for availability.  Within the United States, reasonable accommodations will be made pending The Company receives notice in advance of departure.

When available, special requests are at the venue’s discretion.  Any additional charge for the request is payable by you directly to the venue at the time of service.

Wi-Fi on Transportation Provided by The Company

Wi-Fi, when provided by The Company, is supplied by an independent third party with separate Terms & Conditions, Privacy Policies and Data Usage for usage. 

The Company is not liable for the speed or reliability of Wi-Fi provided through The Company.  Connectivity is not guaranteed.

Optional Excursions

Optional excursions are not included in your reservation.  Optional excursions are provided by independent third-party suppliers. Your contract for optional excursion is with the organizer or operator of that excursion (“Supplier”). The Supplier may render services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is agreed and understood by you that any assumptions of liability, waivers, or releases that are part of the Suppliers’ terms and conditions, and any terms that are required by those independent suppliers will also inure to the benefit of The Company.

Optional excursions purchased through The Company are subject to separate terms and conditions which are available on the purchase site.

For operational reasons, not all optional excursions listed in the itinerary, in print, online, or in Travel Documents may be available during your vacation. Your Tour / Cruise Director will advise of availability as applicable.

Smoking

Smoking is not allowed on transportation that is exclusively provided by The Company. Smoking includes cigarettes, e-cigarettes, cigars, e-cigars, or any other smoking or vaping device.  You are responsible to abide by all third-party smoking policies, including smoking only in designated sections of vessels, hotels or restaurants.

Smoking and Hotel Rooms

The Company contracts non-smoking rooms.  Hotels may impose a 100% non-smoking policy. If you require a smoking room, a request may be submitted, but The Company cannot guarantee availability.

Guarantee Share rooms are non-smoking.

Possession of Drugs

Any carriage or possession of illegal drugs will result in immediate termination of you trip.
You are responsible for knowing and observing the licensing laws for drug possession (including prescription and over the counter drugs) for all countries and states you are visiting. Laws may require you to carry a prescription from your doctor.

Safety & Medical Care

Certain risks and dangers may arise beyond our control, including but not limited to:
·         the hazards of traveling in undeveloped areas;
·         travel by boat, train, automobile, aircraft, or other means of transportation;
·         forces of nature;
·         political unrest;
·         acts of lawlessness or terrorism;
·         accident or illness in remote regions without means of rapid evacuation or medical facilities.

The Company will not have liability regarding provision of medical care or the adequacy of any care that may be rendered. While The Company will use its best efforts to ensure that adequate measures are taken, by agreeing to participate in a trip and/or optional excursions, you agree that you will hold The Company harmless regarding any provision of medical care or the adequacy of any care rendered.

The Company is not responsible for such risks and dangers that may arise beyond our control. Payment of your deposit indicates you accept these risks and dangers and agree to hold The Company harmless for such.

Medical Personnel

No medical personnel travels with your group or is present on board The Company vessels. The Company cannot guarantee the availability of medical facilities or for the quality of the care or services. Any medical attention you require while traveling with The Company must be sought through a local medical facility, if/when available, for diagnosis. All related charges are at your expense.

Illness

The Company reserves the right to remove or quarantine you if you show signs of illness, or pose a threat to the safety and health of other participants. Removal or quarantine for any health, safety, or behavior-related assessment is at the sole discretion of The Company or the Ship’s Operator or Captain. Any costs incurred for medical assessments, diagnosis, and/or any other medically-related charges are your responsibility to pay and are due at time of services.
You will be allowed to rejoin the trip with confirmed medical certification from a licensed health practitioner indicating fitness to travel without causing harm or posing a safety or health risk to other guests.

Pregnant Guests

The Company does not have specialized facilities and/or treatments required for childbirth, prenatal, or early infant care on board its cruise ships, nor may those facilities be available at ports of call or on land stays. You should consider the risks of traveling where necessary medical care for pregnancy may not be available and may not be reachable in a timely manner to address potential medical complications, problems, and emergencies that can occur during pregnancy.

Insecticide

                «Insecticide»

Weapons

Weapons are not permitted. This includes firearms, knives, mace, brass knuckles, and weapons of any other type

Hotels & Cabins

Hotels are listed in the accommodation section of our website and in our brochure.

Hotel Changes

Hotel are not guaranteed.  The Company reserves the right to substitute hotels of similar standards at our discretion.  No refunds are provided for hotel changes.  Should you wish to cancel your reservation because of a hotel change, full penalties apply.

Room Configuration

The Company contracts standard, twin-bedded rooms (two twin per room).  Double-bedded rooms (one bed per room) are not guaranteed but may be indicated as a preference during the reservation.  Assignment of rooms is at the hotel’s discretion and not controlled by The Company.

Singles

Single supplements ensure your own room but not the number of beds in a room. Single rooms are generally smaller in size and may be less conveniently located.

Triple Rooms

Availability of triple rooms varies by itinerary and are not available on Avalon Waterways.
Triple rooms accommodate three people, but do not guarantee three separate beds.  An additional bed, if available, is at the hotel’s discretion and may be a roll-away bed put in for the night or a convertible sofa.  If existing beds accommodate three people, and you request something additional, payment of the additional bed is payable by you directly to the hotel at checkout.

Check-in Times

The Company does not secure early check-in.  Check-in times vary worldwide and are solely the discretion of the hotel. If offered, you may inquire about early check-in when you arrive and pay the hotel directly for this service.

Guarantee Shares

Guarantee Share accommodations are only available on Cosmos with the below exceptions.

Guarantee Share Exceptions

Guarantee shares are not available on the following:
·         Cosmos Asia
·         Cosmos Africa
·         Cosmos South Pacific
·         Cosmos extensions in South America
·         Cosmos Lite
·         Russian River Cruises

Guarantee Share Match

By selecting a share accommodation, you are authorizing The Company to match you with another participant as your roommate for the duration of your trip. The roommate pairing will be of the same sex and roommates will be assigned at time of travel. If no roommate pairing is available, The Company will cover the single supplement. Share accommodations are not available on all trips.

Guarantee Share Liability, Disputes & Incompatibility

The Company is not liable for any roommate pairing compatibility and, by accepting and purchasing a share accommodation, you waive any claims against The Company and assume all inherent risks in being assigned a roommate.

The Company is not responsible for any disputes between roommates (such as sleep patterns, snoring, noise, etc.). Any dispute between roommates is your responsibility to resolve. During the trip, alternate single arrangements, if available, may be secured but are never guaranteed. You are responsible for covering any extra expenses resulting from changing your rooming arrangements on trip.  Payment in full will be required immediately upon securing new accommodations.

Air-Conditioning

Air-conditioning in hotels is not guaranteed, and its availability depends on local and national laws/regulations. Though hotels may have air-conditioning as a listed amenity, its usage is often unavailable at night or in the off-season. The Company has no control over air-conditioning at hotels.

Cruise Staterooms

Staterooms are assigned upon embarkation.  On Avalon Waterways cruises, The Company reserves the right to change your cabin when necessary.  Upgrades must be purchased in advance of departure.

Transportation

Transfers

Transfers are provided by independent third-party transportation companies.
Airport transfers are often group transfers operated by motorcoach and may have pre-set departures times.  The Company is not responsible for flight delays, delays in immigration or customs, delays due to lost baggage, or for any reason beyond our control if you miss your transfer. Missed transfers are non-refundable.

Rail & Air Services

If included rail or air services are unavailable, alternate services are provided at the expense of The Company.

Motorcoach Safety

You are responsible for wearing your seatbelt when provided. The Company and Suppliers are not liable for any injury, loss, damages, fines, claims, or death resulting from any accident or incident if you were not wearing your seatbelt at the time of the accident or incident when the motorcoach was equipped with them.
You are responsible for following the safety instructions provided to you.  You are responsible for regulations for safety when accompanying minors.  The Company does not provide child safety devices.

Seat Rotation

For touring, The Company follows a mandatory, daily seat rotation on motorcoaches for all participants.

Alcohol

Alcohol consumption is not permitted on any motorcoaches

Cruising

Cruise Itinerary Changes & Cancellations – Exclusion of Liability

The Company reserves the right to operate part of or all an itinerary by substitute vessel, motorcoach or hotel accommodation in the event of water level problems on stretches of any waterway, technical problems of any nature, severe weather, flooding, fire, drought, earthquake, explosion, peril of navigation, industrial action, civil unrest, war, government order or act, operational requirements, or any circumstances beyond the reasonable control of The Company.
The Company reserves the right to change the itinerary whenever conditions, in the opinion of the Master of the Ship or local waterways regulations, render it advisable or necessary.

River, Canal, Lock & Dock Maintenance

River and other local authorities often need to carry out repair or maintenance work on the river or canal banks, stretches of river or canal, bridges, locks or docks, or other areas that may impede river cruise travel. This is frequently undertaken with little or no advance notice to river cruise operators, and can cause The Company to make changes to the published itinerary or to operate part of the itinerary by substitute vessel, motorcoach or hotel accommodation with little to no advance notice. These events are beyond our control, and The Company will not be responsible for any loss, expense, or inconvenience caused by reasons of such changes.

Double Docking

Docking positions at each port are assigned by local authorities.  River cruise companies have no control over where they can dock. This can sometimes result in double-docking - when more than one ship is assigned to the same dock and the ships are rafted together, temporarily obstructing the view. When double-docked you might be required to pass through another vessel to embark or disembark. In those cases, you will have to follow the instructions given by the Master or the crew of the vessel you will pass through.  The Company will not be responsible for any inconvenience or injury sustained as a consequence of embarking or disembarking not under the direct control of The Company for reasons of such assignment.

Travel Documents

It is your responsibility to obtain and have in your possession proper and valid documentation required for entry and departure for each country you travel.  You are solely responsible for the cost incurred during travel for missing, incomplete or defective documentation.  The Company is not liable for any loss or expense incurred due to loss, damage, or errant entry, exit or travel documentation.

 

Member Certificate

Acceptance on your trip is subject to presentation of the Tour/Cruise Participant Certificate, which will be available in your final Documents.

Passports

You must have a passport to travel internationally. Passports must be valid for at least six (6) months beyond the conclusion of your trip. The Company requires your passport details for travel.

Visas

Visas are your responsibility to verify if they are necessary for your travel.  Securing and paying for all visas, entry documents, and any other requirements for entry into a country is your responsibility.  It is your responsibility to carry these documents with you.  The Company is not liable for denial for entry or exit, or cost incurred for not having correct and complete documentation.

Vaccinations or Medical Certificates

You are responsible to verify medical requirements for your travel.  This includes, but is not limited to, vaccinations, medical certificates, and insurance policies.

Guest Communications

The Company will send invoices, hotel lists, travel advice, and other information to the email address provided during reservation.  A full travel packet is available electronically 2-3 weeks prior to departure.  Additional fees will apply for printed materials and shipping, and is quoted at the time of request.

Waivers – Avalon Waterways

Signing of a Liability Release is required on Active Discovery cruises and for the activities that have higher inherent risks on all cruises. On the first day of the cruise, the Cruise Director will ask you to sign this Liability Release. You can view a copy of the Liability Release by accessing the following link at Avalonwaterways.com/waivers.

Waivers General

During the course of your cruise, tour, or excursion, you may encounter the opportunity to participate in additional, optional activities that are provided by independent third-party suppliers. The suppliers of those optional services may render those services subject to separate and additional terms and conditions, or may require you to execute additional documents, waivers, or releases. It is understood that any assumptions of liability, waivers, or releases that are part of the suppliers’ terms and conditions or that are required by those independent suppliers will also inure to the benefit of Group Voyagers Inc., Avalon Waterways, Globus, Cosmos, and Monograms.

Minors

Due to heightened security, many countries have adopted practices to prevent international abductions of children.  It is your responsibility to know, understand and ensure you have the proper documentation for traveling with minors.

Service Inquiries After Your Trip

The Company Address

If you wish to inquire about any services, ensure all correspondence is received by:
The Company, Traveler Services, Group Voyagers Inc.
5301 South Federal Circle
Littleton, Colorado 80123

Claims or Complaints

Any complaint or claim involving the trip services offered by The Company or involving the negligence of any suppliers, sub- contractors, or agents in relation to any service provided to you must be notified to the Tour or Cruise Director immediately while on trip.
Written notification to The Company may be submitted to the address above and must be received within 30 days of the trip completion, except where such limitations are prohibited by law.

Force Majeure

 In the event of any of the below conditions, The Company shall be excused, discharged, and released from performance to the extent such performance is so limited or prevented, without liability of any kind.

The Company assumes no liability for any loss, damage, or entry of any nature in whole or in part resulting from an Act of God or any other force majeure condition outside The Company’s control, including without limitation:

·         Fire
·         Volcanic eruption
·         Inclement weather
·         Environmental pollution or contamination
·         Earthquake
·         Low or high water levels
·         Flood
·         Water or power shortages or failures
·         Tropical storms or hurricanes
·         Riots or civil commissions or disturbances or any other acts of similar nature
·         Sabotage
·         Strikes of labor disruptions
·         Arrests
·         Restraint of rulers or peoples
·         Expropriations
·         Acts of terrorism
·         War
·         Insurrection
·         Quarantine restrictions
·         Government health advisories or warnings or alerts of any kind of nature
·         Government seizures
·         Refusal or cancellation or suspension or delay of any government authority or any license, permit or authorization
·         Damages to its facilities or the travel supplier and its facilities
·         Or any other unforeseen circumstances or any other factors unforeseen by The Company that adversely affects or hampers its ability to fulfil any of its contractual conditions.

Responsibilities

 

The Company

Group Voyagers, Inc., located at 5301 South Federal Circle, Littleton, Colorado 80123, is an independent company (“The Company”) licensed to market and distribute travel products under the Globus, Cosmos, Monograms, and Avalon Waterways brand names, and arrange for the trip services, including transportation, sightseeing, and accommodations through independent contracts.

Independent Contractors

Air carriers, accommodations, and other suppliers (including but not limited to suppliers of trains, cruises, ferries, motorcoaches, hotels, excursions, and restaurants) providing services are independent third-party contractors and are not agents, employees, servants, or joint venturers of The Company or its affiliates. From time-to-time, and for the purpose of identifying those independent third-party suppliers of services as the provider of a component or part of a cruise, package or tour, some or all of those entities may utilize the name “Globus, Cosmos, Monograms or Avalon Waterways” on promotional media, signage, or attire. Although you may see The Company name on vehicles, signs, apparel, or elsewhere during your cruise, tour, or excursion, its use by third-party suppliers is solely for the purpose of identification and does not represent or signify in any way ownership, management, supervision, direction, or control by The Company of services that are provided by independent third-party suppliers or of the employees, servants, or agents of the third-party suppliers. All certificates and other Travel Documents for services issued by The Company are subject to the Terms & Conditions specified by the supplier, which are available upon request, and to the laws of the countries in which the services are supplied.

International Conventions and Treaties

The international carriage of passengers is subject to international conventions and treaties, where applicable. These international agreements limit and, in some events, exclude the carrier’s liability to passengers (trip participants). Where any claim or part of a claim (including those involving death or personal injury) concerns or involves any travel arrangements (including the process of getting on or off the transport concerned) provided by any air, sea, inland waterways, rail or road carrier, or any stay in a hotel, The Company’s maximum liability is the maximum that would be payable by the carrier or the hotel keeper concerned under the applicable international convention, treaty, or regulation applicable to the travel arrangements or hotel stay (e.g., the Warsaw Convention, the Montréal Convention for international travel by air, the EU Regulation on Air Carrier Liability for air carriers with an operating license granted by an EU country, the Athens Convention for international travel by sea) in that situation.

Service Responsibility

After departure, if the Services included in the trip cannot be supplied or there are changes in an itinerary for reasons beyond the control of The Company, depending on the circumstance, The Company will take reasonable action to arrange for the provision of comparable services. Any resulting additional expense will be the responsibility of trip participants, and any resulting savings will be refunded by The Company to trip participants.

Right to Accept or Reject

The Company reserves the right to accept or reject any person as a trip participant; to expel any participant from the trip; to make changes in the itinerary whenever The Company deems it necessary for the comfort, convenience, or safety of the participants; and to cancel a trip at any time.

Liability

The trip participant agrees that neither The Company nor its affiliates shall be liable for any damage, loss (including personal injury, death, and property loss), or expense occasioned by any act or omission of any supplier providing services, any insurer or insurance administrator under the Travel Protection plan, or any other person.

Disputes

Any dispute between the trip participant and The Company, directly or indirectly relating to the Terms & Conditions and/or to the trip undertaken, shall be first submitted to mediation in Denver, Colorado, before a mediator mutually agreed to by the parties.

Arbitration

Arbitration against The Company or the trip participant must be invoked in writing within 12 months after the date of completion of the trip and not later. Neither of the parties nor any affiliate of the Company shall in any case be liable for other than compensatory damages, and they hereby waive any right to claim punitive damages. Colorado law governs this contract and all arbitration or other proceedings arising out of or related to this agreement.
Any action to enforce any arbitration decision shall be brought only and exclusively in the state or federal courts in the State of Colorado, USA.

Company Representation

No person, other than an authorized representative of The Company by a document in writing, is authorized to vary, add, or waive any Term or Condition on its brochure or website, including any term or condition set forth in the preceding provisions.

Carrier Terms

On board an Avalon Waterways river cruise, you are also subject to the Terms & Conditions of the Carrier. Carrier Terms & Conditions are available for each Avalon ship upon request or on the AvalonWaterways.com website.

Trade Names

 

Globus

GLOBUS and EVERY JOURNEY TELLS A STORY are trademarks and servicemarks owned and/or applied for and/or registered by Globus Gateway Ltd., Inc., in the U.S. Patent & Trademark Office and in other global jurisdictions. Group Voyagers, Inc., is an authorized user of the trademarks and service marks GLOBUS and EVERY JOURNEYS TELLS A STORY owned by Globus Gateway Ltd., Inc.

Cosmos

COSMOS and ADVENTURE IS KNOCKING are trademarks and servicemarks owned and/or applied for and/or registered by Cosmos European Travels AG, in the U.S. Patent & Trademark Office and in other global jurisdictions. Group Voyagers, Inc., is an authorized user of the trademarks and service marks COSMOS and ADVENTURE IS KNOCKING, owned by Cosmos European Travels AG.

Monograms

MONOGRAMS is a trademark owned and/or applied for and/or registered by Globus Gateway Ltd. Inc., in the U.S. Patent & Trade Mark Office and in other global jurisdictions. Group Voyagers, Inc., is an authorized user of the trademark and service mark MONOGRAMS, owned by Globus Gateway Ltd. Inc.

Avalon Waterways

AVALON WATERWAYS, and other AVALON formative marks, are trademarks and servicemarks owned and/or applied for and/or registered by Avalon Waterways, Inc., in the U.S. Patent & Trademark Office and in other global jurisdictions. Group Voyagers, Inc., is an authorized user of the trademark and servicemark AVALON WATERWAYS and other AVALON formative marks, owned by Avalon Waterways, Inc.